1. Scope.

These terms govern access to sonyamareekok.com and related Sonya Maree Kok pages and, where applicable, purchases of our digital products, resources, consultations, creative services and in-person experiences. Freedom Tool Suite subscriptions, client projects and particular events may have additional terms presented before purchase. Specific agreed terms apply to the matters they address, subject always to applicable law.

2. Orders, price and payment.

We will identify the offer, price and currency, inclusions, important exclusions, payment schedule and any applicable taxes and fees before checkout or acceptance of a proposal. Please supply accurate contact and billing details. A reservation or enquiry is not a paid booking; confirmation requires successful payment and our written confirmation unless expressly stated otherwise. Payment may be facilitated by a disclosed third-party processor. Subscription renewal, cancellation and account conditions will be presented with the relevant subscription.

3. Use of materials and intellectual property.

Unless a separate written licence or agreement states otherwise, all original website content, designs, photographs, recipes, educational materials, written resources, brand elements, templates, methods and creative works remain owned by Sonya Maree Kok or their respective rights holders. Purchase normally gives you a personal, limited, non-exclusive, non-transferable licence to use the supplied material for its stated purpose. You must not resell, redistribute, publish, upload as your own, sublicense, scrape, mass reproduce or commercially exploit it without written authorisation. Client design-project ownership and handover rights are determined by that project's signed agreement, not by this general website licence. Nothing here restricts rights you hold under applicable law.

4. Responsible use.

You agree not to misuse accounts or systems, infringe intellectual property, harass others, upload unlawful content or interfere with service security. Event participants must comply with reasonable instructions for hygiene, safety and respectful conduct. We may take proportionate action when necessary for safety or system integrity, subject to applicable consumer and contractual rights.

5. Service descriptions and results.

We seek to describe our offers accurately. Educational content, business tools, wellness discussion, recipes and lived experience do not promise particular earnings, health outcomes, commercial results or personal transformation. Results depend on the individual and circumstances. Unless expressly agreed, material is not personalised medical, legal, accounting or financial advice.

6. Changes and refunds.

Change-of-mind cancellation and transfer arrangements depend on the terms disclosed with each product or service. Nothing excludes or limits remedies required by the Australian Consumer Law, including applicable consumer guarantees. We will not rely on a general 'no refunds' statement to override those rights. Where we cannot supply a paid service as agreed, we will address available legal remedies fairly.

7. Limitation of liability.

To the extent permitted by law, we are not responsible for loss caused solely by a customer's own misuse, unlawful conduct, inaccurate information or failure to follow reasonable safety directions, or for events outside reasonable control where the law permits that allocation of risk. Any limitation applies only so far as lawful and reasonable in the particular circumstances. Nothing excludes liability or statutory rights that cannot legally be excluded, restricted or modified, including consumer guarantees or liability for our own negligence where exclusion is prohibited.

8. Third-party platforms and referrals.

We may use independent website, payment, CRM, communication and hosting providers, or provide links to independent businesses. Their separate terms may apply to their services. Affiliate or referral relationships may earn us a commission, at no extra charge unless otherwise disclosed. We remain responsible for obligations imposed on us by law.

9. Privacy.

Our Privacy Policy explains our handling of personal information. Event-specific notices may explain additional collection, such as dietary safety information. Marketing permission and optional publicity permission should not be bundled into an essential purchase acknowledgement.

10. Overseas customers and applicable law.

We operate from Tasmania, Australia. To the extent permitted by law, this agreement is governed by the laws in force in Tasmania and applicable Commonwealth laws of Australia, and parties submit to the courts with jurisdiction in Tasmania. An overseas purchaser acknowledges that the service is supplied by an Australian operator under these contractual terms. This clause does not remove mandatory consumer, privacy or other rights applicable under the law of the purchaser's location, nor Australian statutory rights that cannot be excluded. Buyers are responsible for checking whether their own access or use is lawful in their jurisdiction.

11. Concerns, changes and contact.

Contact [email protected] promptly with a concern and relevant order details. Updates apply prospectively from the published effective date unless lawfully agreed otherwise. Existing accepted transactions are not retrospectively changed by posting new terms.